Overview
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After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.

Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
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Work Location: This is a remote/work from home position.
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Compensation: $15.00/hour
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Paid Training Start Date: Monday, October 19, 2026
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Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)
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Hours of Operation (following training): Monday thru Friday 7am - 8pm EST
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- Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
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Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
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Why should you consider TSI-CXBPO (part of TSI family of companies)?
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- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
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Responsibilities
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In This Role, You Will:
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- Communicate via inbound telephone calls with consumers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Maintain diplomacy and tact when dealing with upset or escalated calls.

Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Perform other duties as assigned by management.
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Qualifications
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Ideal Candidate Qualifications:
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- High School Diploma required.

Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
- Previous customer service and/or call center experience preferred.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office.

Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
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For Remote Positions: The minimum internet speed requirements for remote work are as follows:
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- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
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Note
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- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
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This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
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We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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TSISP